Privacy policy
Last updated:
This policy explains how Andrew Arrow ("we," "us," or "our") handles information on andrewarrow.dev and in our iOS and Android apps that link to this policy. It covers the website, apps, and related support services.
Data practices vary by product and by the features you use. A product's own privacy notice provides more specific information and takes precedence for that product where it differs from this general policy. Using one app does not give our other apps access to its data.
Information you provide
If you email us, request coaching, or contact support, we receive your email address and the messages and attachments you send. If a product offers accounts, online storage, or sharing, we process the account details and content you provide to operate those features. This can include your name, email address, profile information, and content you choose to upload or share.
Some apps store information only on your device. In those apps, local settings, bookmarks, lesson progress, notes, or other records are not automatically sent to us. Exporting, sharing, synchronization, and device backups can create copies elsewhere, depending on the app and the services you enable.
The Andrew Arrow learning app bundles its lessons and saves bookmarks, lesson completion, and the last-opened lesson on your device. It has no account or built-in analytics. Opening external websites or contacting us by email involves those services as described below.
Website visits and analytics
When you visit the website or connect to an online service, hosting providers process technical information needed to deliver the service, such as your IP address, requested pages, request times, and browser or device information. This information may also be used for security and troubleshooting.
Some pages on andrewarrow.dev use GoatCounter and Umami to understand website traffic. These services process information such as page views, referring pages, browser and operating system, screen size, and approximate location derived from your IP address. Their standard website analytics do not use tracking cookies. Website analytics are separate from an app's own data practices; visiting a page with analytics does not mean that every app includes analytics.
Where a product uses cookies or local storage for functions such as keeping you signed in or remembering preferences, you can manage that storage through your browser. Disabling it may prevent those functions from working.
Device permissions and sensitive information
An app may request access to device features needed for a feature you choose, such as the camera for QR scanning or photos, the microphone for audio, location for location-based features, or calendars and health records for relevant app functions. Permission requests and product-specific notices explain the purpose. Granting permission does not by itself mean that the information is uploaded to us.
You can decline or revoke permissions in your device settings. Features that depend on a permission may then be unavailable. Revoking permission stops future access but does not necessarily remove information already saved; use the app's deletion controls or contact us about data we hold.
Apps that access health or other sensitive records have their own notices describing the records used, where they are stored, and any sharing. We do not use health records for advertising.
How information is used and shared
We use information to provide the features you request, respond to support and coaching inquiries, maintain and improve our services, prevent misuse, and meet legal obligations.
Information may be processed by providers needed to operate those services, such as hosting, email, analytics, synchronization, and payment providers. The providers involved depend on the product. We share information needed for their work, and any applicable product notice identifies additional providers and data uses. We may also disclose information when legally required or necessary to protect users and the security of our services.
When you publish content, export a file, or send information to another person or service, the recipients receive what you choose to share. Their handling of that information is outside our control. Links to other websites and services are governed by their respective privacy policies.
Purchases and platform services
Apple, Google, or another payment provider processes purchases made through its service. Depending on the product, we may receive transaction or subscription status needed to provide access or support. Payment details entered with those providers are handled under their privacy policies.
Device backups, iCloud, Google services, and operating-system diagnostics have their own settings and privacy terms. Deleting information from an app does not necessarily remove backups or copies you exported or shared.
Retention, security, and storage
We keep information we receive for as long as needed to provide the service, resolve support requests, maintain security, or meet legal obligations. Retention varies by product and type of information; product-specific notices describe additional retention rules where applicable.
For information stored only on your device, use the app's deletion controls where available or remove its local data through your device settings. Uninstalling an app does not necessarily delete accounts, cloud records, shared copies, or backups.
We use reasonable safeguards appropriate to the information being handled. No storage or transmission method is completely secure. Providers may process information in the United States and other countries where they operate.
Your choices and deletion requests
You can contact help@andrewarrow.dev to ask about information we hold about you or request access, correction, an export, or deletion. Include the app or service name and enough information to identify the relevant account or correspondence. We may need to verify your identity before acting on a request. We cannot retrieve records that remain solely on your device.
If you have an account, use its account-deletion option where available or email us to request deletion of the account and associated personal information. Information required for legal, security, or transaction-record obligations may need to be retained; we will explain any applicable limits when responding. Additional rights, including rights to object to processing, withdraw consent, or complain to a privacy regulator, depend on where you live.
Children's privacy
We do not knowingly collect personal information from children under 13 through the website or general-audience apps. Product-specific notices describe any services intended for children. If you believe a child has provided personal information to us, contact us so we can investigate and remove it where appropriate.
Product-specific privacy notices
These pages provide additional information for individual products. Some describe the product's website separately from its app; check the scope stated on each page.
Changes and contact
We update this policy when our practices change and revise the date above. Where required, we provide additional notice or request consent before a material change takes effect.
For questions about this policy, privacy requests, or an app's data practices, contact Andrew Arrow at help@andrewarrow.dev.